Privacy and cookie policy
Last updated: 10 November 2026
This page explains what data the site collects, why, and how to exercise your rights, in accordance with Law No. 2024/017 of 23 December 2024 on the protection of personal data in Cameroon.
Data controller
Tona Exim, Douala (Yassa), Cameroon. Contact: ventes@tonaexim.com — info@tonaexim.com.
Order data
When you send an order, we receive your name, phone number, city or district, delivery method and any note. They are used only to process your order and call you back. They are kept as long as needed to follow up the order and meet our legal and accounting obligations.
Necessary cookies
Your cart (tona_sepet) and your cookie choice (tona_onay) are stored on your device. They are required for the site to work and are not used for measurement.
Audience measurement (with your consent)
Only if you click “Accept”, the site loads Google Analytics 4 (visit statistics), Meta Pixel (measurement of Facebook and Instagram ads) and Microsoft Clarity (click maps and session recordings, with input fields masked). They measure page views, products viewed, add-to-cart actions, WhatsApp clicks and orders. Statistics are kept for at most 14 months.
Cookie-free visit counting
To know how many people visit and which pages they view, the site runs a cookie-free count on its own server. Nothing is stored on your device; your IP address and browser details are not kept: they are only summarised irreversibly with a key that changes every day and is deleted the next day. Recorded: the page address, the product viewed, where the visit came from (e.g. Facebook, Google, campaign name), approximate country/city, device type (phone/computer), time spent, scroll depth and the name of the order-form field being filled in (never its content). If you place an order, only where the visit came from (channel, campaign name, landing page) is kept with your order. This data is not shared with anyone; the details are deleted after 7 days and only daily totals remain.
Orders and Meta
If you accepted cookies, our server also sends these signals to Meta to measure the effect of ads: a “contact” signal when you tap the WhatsApp button, an “order” signal when you place an order, and a “sale” signal with the amount when your order is delivered. They contain your IP address, browser information and the Meta cookie identifiers; the order and sale signals also contain your phone number irreversibly encrypted (hashed). Your name, address and note are never sent. The information needed for the “sale” signal is deleted as soon as it is sent, when the order is cancelled, or after 30 days at the latest.
Declining or changing your mind
Declining has no effect on your purchases. You can change your mind at any time via “Cookie settings” at the bottom of the page; measurement cookies are then deleted.
Hosting and recipients
The site is hosted by Cloudflare; order emails go through an email delivery service. Google, Meta and Microsoft may process data outside Cameroon. We never sell your data.
Your rights
You can request access to, correction or deletion of your data, or object to its processing, by writing to ventes@tonaexim.com.